FAQs
Frequently asked questions
Everything you need to know about booking, treatments and visiting Arena. Cannot find your answer? Ask our assistant.
Booking & appointments
How can I book an appointment?
You can book online 24/7 on our booking page, send us a WhatsApp message, call the salon or simply pop in.
Can I reschedule or cancel my booking?
Of course. Please give us at least 24 hours notice so we can offer your slot to someone else. Just call us or send a WhatsApp message.
Do you take walk-ins?
We welcome walk-ins whenever we have space. Booking ahead is the best way to guarantee your preferred time and stylist.
Can I choose my stylist?
Yes. Choose your stylist when you book online, or select "Any stylist" and we will match you with the right expert for your treatment.
Hair & colour
Do you offer patch tests for colour?
Yes. New colour clients need a quick, free patch test at least 48 hours before their appointment. It only takes a few minutes.
Do you offer free consultations?
Yes. Consultations are free for colour and big restyles, so you can talk through ideas and get an exact price before booking.
Why do prices say "from"?
Prices for some services depend on hair length, thickness and the products needed. Your stylist will always confirm your exact price before starting.
Nails, lashes & beauty
How long do gel nails last?
Gel polish usually lasts 2 to 3 weeks without chipping. We recommend professional removal to protect your natural nails.
How long does a lash lift last?
A lash lift usually lasts 6 to 8 weeks, following the natural growth cycle of your lashes.
The salon
Where are you located?
You will find us at 123 High Street, London. See our contact page for directions.
Do you sell gift vouchers?
Yes. Gift vouchers are available for any amount or treatment. Ask in the salon, call us or message us on WhatsApp.
Which payment methods do you accept?
We accept all major debit and credit cards, Apple Pay, Google Pay and cash.
Your next appointment
Ready for a fresh look?
Book your appointment today and let our experts take care of the rest.